919 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.8

Ordered my seats in March. I received the incorrect order and shipped them back asking for the correct order.

It's the end of June and I still haven't received my product. No one will return my emails. Don't order from this company. Terrible customer service and very poor communication.

When I shipped my first seat covers back, they wanted me to pay for my own shipping. Product arrived in a beat up plastic bag. Everything has been a headache. I paid extra money for two tone seats and they sent me single tone leather.

Offered me 20% off the item. I agreed and mailed them back.

That was a month ago. Still no word after countless attempts at communicating.

Reason of review: Poor customer service.

Monetary Loss: $736.

Preferred solution: Deliver product or service ordered.

Lseat Com Pros: Good quality leather.

Lseat Com Cons: Poor communication, Taking way too long to get the correct product, Getting the incorrect product.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Having a similar issue. The cover will not fit my seat.

I have called at least a dozen times and left 5 to 6 messages without reply.

I have sent emails with photos and a video showing the problems - without reply.

Now, I'm not sure what to do. Going to try dispute with my credit card company.

I'm out $900 at this point.

Extremely frustrated. Did you ever find a way to get your issue resolved?

Guest
reply icon Replying to comment of Guest-1391944

I told them I was going to send him to Georgia Small Claims Court if I didn't receive a refund. He refunded me.

Hope you get things worked out.

This is the info I had on him. His name is Ping Yang and the "business's" address is 8527 Leader Street, Houston, Texas 77036.

Guest
reply icon Replying to comment of Guest-1393663

That address was either a storage unit complex or empty lot. My guess is the product is made in China and thereโ€™s a language barrier preventing good customer service.

I had seats made for my Porsche and they were amazing however there was a slight quality issue on my rear seat.

I first complained to Lseat then after a few weeks I complained to PayPal receiving a full refund. The a few weeks later I received a replacement and my seats were amazing.

Lseat Com Reviews

  1. 26 reviews
  2. 10 reviews
  3. 4 reviews
  4. 7 reviews
  5. 33 reviews
Lseat Com reviews